This past week we asked our beta testers to complete a survey regarding labeling for areas (or a link) within several different sections of the new site: Help; Using the Library > Services; Learning & Research.
Fifty-three percent of the beta testers completed the survey. For each of the three questions, participants were also given the option to choose "Other" as their answer and provide a suggested label. When analyzing survey results, we also take these written suggestions into account, and look for patterns in feedback to help us determine the best course of action.
The first question was specific to a link within the Help section of the new site: "Which label do you prefer for a link to a form where you report an issue or ask a question related to a library service, policy, or product?" The majority of respondents (53%) selected "Submit a help request" as their preferred label. Twenty-one percent chose "Other." Of that percentage of beta testers, 36% made suggestions that included "Ask," for example "Ask a Question" and "Ask for Help." We wanted to avoid using “Ask a…” phrasing in the label as it is very close to a branded service already provided by the state of Florida.
When asked, "What is your preference for a label in the Using the Library > Services section that goes to information about the various rooms (meeting, study, co-working, conference, studios, computer classrooms, etc.) that can be reserved in the Orange County Library System, and includes polices, fee schedules, capacity, room photos, and links to submit a request to book a room?" most beta testers designated "Reserve a Room" as their choice label (56%). This label is for a section within Using the Library > Services.
And finally, 64% of beta testers chose "Subject Guides" for their response to "What would you call a collection of related library materials on a single subject which might contain recommended books, DVDs, music, databases, websites, apps, and related upcoming events and classes? Examples of these types of collections include money matters, environmental awareness, holidays, hurricane preparedness, legal resources, music, Orlando art scene, performing arts, poetry, earth science, fitness, gardening, real estate, sports, American military, and weddings." This label will be used for a section of Learning & Research.
View details on the survey results in an interactive infographic!