Project Update #17: New Website - Using the Library Section and Footer

Today we're sharing the plans for the Using the Library and Footer sections of the new website. Please keep in mind the following images are wireframes and they contain little to no design elements such as graphics or color schemes. They also contain sample language. These wireframes serve to give an idea of how the content in the page will layout.

The Using the Library link is located in the top right of the site header. This section will serve as the source of information about accessing and using library services for new and returning users. Using the Library houses informational pages and a searchable repository of frequently asked questions.

Using the Library

The main Using the Library page uses the same layout as the Learning & Research section. Visitors to the Using the Library section will find the following:

  1. Search – this searches our repository of frequently asked questions and answers related to all aspects of using library services.
  2. Content blocks – FAQ questions grouped by topic.
  3. At a Glance sidebar – links to FAQ topics and policy pages.
  4. Photo carousel - (optional)
  5. Questions and Contact - library phone number, link to the digital help desk form, and a link to the Contact Us page containing phone number information for departments.
  6. A global listing of amenities offered at all library branches.

FAQ Search Page

When a user selects a topic or performs a search from Using the Library, they are taken to the FAQ Search Page and the questions matching that topic or keyword are displayed on the page.

  1. Keyword search
  2. Topic and tag facets
  3. FAQ result – question with a shortened answer, and the assigned topics and tags.

The question title links to the full answer and the Topics and tags links would take the user to the search results page with results for the selected topic or tag.

FAQ Question Page

Users can click on the question title to see the full answer.

  1. Question title.
  2. Topics and tags associated with the question. The Topics and tags links would take the user to the search results page with results for the selected topic or tag.
  3. The full answer (can contain embedded video and/or graphics)
  4. Questions and Contact - library phone number, link to the digital help desk form, and a link to the Contact Us page containing phone number information for departments.

Footer

The footer section of the new website, located at the bottom of every page, provides visitors with important information about OCLS as an organization:

  1. About (Message from the Director, Mission Statement, Library History, Strategic Plan, Awards & Recognition, Staff Achievements, Annual Report, Finances)
  2. News (Press Releases, News Articles About the Library, Partnerships)
  3. Board of Trustees (Meetings & Minutes, Members, By-Laws, Resolutions)
  4. Job Opportunities
  5. Support the Library (Donate, Friends of the Library, Volunteer)
  6. Contact Us (library phone number, directory of public-facing contact info, Take a Survey)
  7. Connect with the Library (Blogs, E-Newsletters Videos
  8. Social Media
  9. The fine print: Copyright statement, Privacy Policy, Site Translation, Sitemap
  10. Site Search
  11. Links to KidsConnect, Tweens page, and Informed Teens